Case Studies | Transforming Healthcare operations

Our goal is to address the unique needs of the healthcare sector by linking highly skilled professionals with organizations in need of motivated virtual assistants.

Whether you are an emerging telehealth startup, a prominent hospital, or a community clinic, we are dedicated to offering the support you require in an ever-changing healthcare environment.

In a global economic landscape marked by increasing operational costs and staffing difficulties, we provide a budget-friendly solution that connects you with committed talent, enabling your healthcare services to flourish.

High Administrative and Overhead Costs

Due to extensive manual tasks and the need for physical office space.
Inefficient Processes and Low Productivity

Resulting from a lack of streamlined workflows and high multitasking demands on staff.
Patient Satisfaction and No-Show Issues

Due to extensive manual tasks and the need for physical office space.
Retention of Skilled Staff

High turnover rates and burnout impact the continuity of administrative and support functions.

Cost Efficiency

Reducing administrative and overhead costs through remote work and outsourcing.
Streamlined Operations

Utilizing VAs for scheduling, billing, and reminders, which improve workflow and reduce bottlenecks.
Patient Engagement and Support

Enhancing patient experience through consistent communication and appointment adherence.
High Retention and Productivity

Providing a stable, engaged workforce, improving staff retention and increasing productivity across the board.

Problem

Healthcare organizations face significant overhead due to repetitive administrative tasks, including data entry, appointment scheduling, and record management. High costs of in-office staff, combined with training and benefits expenses, make it challenging to maintain profitability.
Solution from Global Task Partners

Global Task Partners provides trained, college-educated VAs at competitive rates, significantly lowering the cost of administrative functions. Their VAs take over routine tasks remotely, enabling healthcare providers to reallocate resources effectively.

Administrative Cost Reduction Comparison

Impact

61% reduction in administrative costs

Reference: Deloitte Insights – "Global Outsourcing Survey"

In-house: $69K
GTP VA: $25K

Problem

Patient satisfaction impacts healthcare providers’ reputation and patient retention. Long wait times and inconsistent communication channels can lead to poor experiences and low satisfaction ratings.
Solution from Global Task Partners

Through 24/7 availability and multilingual support, Global Task Partners’ VAs offer timely responses to patient inquiries, appointment reminders, and post-appointment follow-ups. This constant engagement results in a smoother patient experience and higher satisfaction.

Patient Satisfaction Comparison

Impact

Billing Claims show bar chart at half the size for after - take out hours and only do 1 day 2 day 1 week and put the before slightly over 2 day and the after at 1 or below.

Reference: Press Ganey – "Patient Experience in Healthcare"

After
Before

Problem

Delays in billing and claims processing hinder cash flow and patient satisfaction, with healthcare organizations often waiting weeks for payment due to manual processes.
Solution from Global Task Partners

By leveraging technology and experienced VAs specialized in healthcare billing, Global Task Partners accelerated billing cycles, ensuring claims were processed swiftly and revenue flows improved.

Problem

Missed appointments disrupt healthcare operations and decrease revenue. Many patients miss appointments due to lack of reminders or miscommunication.
Solution from Global Task Partners

Global Task Partners’ VAs manage automated reminders, rescheduling, and confirmations, ensuring patients are well-informed and reducing no-shows.

No-Show Rates Comparison

Impact

50% reduction in no-show rates.

Reference: Journal of Medical Internet Research – "Impact of Automated Reminders on Appointment Adherence"

Problem

Maintaining physical office space, utilities, and resources for staff contributes to high overhead costs in healthcare facilities.
Solution from Global Task Partners

With VAs handling administrative tasks, in-office staff can focus on core duties, improving workflow and overall operational efficiency.

Operational Efficiency Comparison

Impact

50% increase in operational efficiency

Reference: Harvard Business Review – "The Surprising Productivity of Remote Work"

Problem

Maintaining physical office space, utilities, and resources for staff contributes to high overhead costs in healthcare facilities.
Solution from Global Task Partners

Global Task Partners' remote VAs reduce the need for physical office space and utilities, leading to significant overhead savings.

Problem

Productivity is a persistent challenge in healthcare, with in-office distractions and a limited workforce reducing output.
Solution from Global Task Partners

Global Task Partners’ VAs handle high-volume tasks, allowing healthcare staff to focus on critical responsibilities, improving productivity across the board.

Problem

High turnover in healthcare due to burnout leads to inconsistent staffing, disrupting continuity and increasing hiring costs.
Solution from Global Task Partners

Global Task Partners’ flexible remote work options contribute to higher retention rates among VAs, ensuring continuity and reducing turnover costs.

1

Schedule a Virtual Consultation

Discuss your specific needs and goals with our team to ensure the perfect match.
2

Interview and Select Your VA

Meet your pre-vetted candidates, choose the ideal fit, and let us handle the onboarding.
3

Experience Stress-Free Growth

Enjoy the benefits of a full-time hire without the hassle, and watch your business thrive.

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Transforming Healthcare Operations Through Virtual Assistants

Global Task Partners was established to address the unique needs of the healthcare sector by linking highly skilled professionals with organizations in need of motivated virtual assistants.

Healthcare organizations face a range of operational challenges on the following

High Administrative and Overhead Costs

Inefficient Processes and Low Productivity

Patient Satisfaction and No-Show Issues

Retention of Skilled Staff

Global Task Partners addresses these challenges with a tailored virtual assistant (VA) model, offering college-educated, multilingual VAs trained in healthcare operations. Their solutions provide the following

Cost Efficiency

Streamlined Operations

Patient Engagement and Support

High Retention and Productivity

61% cost savings per fte (recruiting, benefits, overhead, etc.)

Problem

Solution from Global Task Partners

Administrative Cost Reduction Comparison

Impact

25% increase in patient satisfaction

Problem

Solution from Global Task Partners

Patient Satisfaction Comparison

Impact

40% faster billing & claims processing

Problem

Solution from Global Task Partners

Billing Cycle Time Comparison

Impact

50% reduction in patient no-show rates

Problem

Solution from Global Task Partners

No-Show Rates Comparison

Impact

50% increase in office efficiency

Problem

Solution from Global Task Partners

Operational Efficiency Comparison

Impact

80% reduction in overhead (housing & equipping staff)

Problem

Solution from Global Task Partners

Overhead Costs Comparison

Impact

75% increase in productivity of remote staff vs. in-office

Problem

Solution from Global Task Partners

Productivity Comparison

Impact

90% retention rate vs. 50% in-house turnover

Problem

Solution from Global Task Partners

Retention Rate Comparison

Impact

A Simple Path to Success

Schedule a Virtual Consultation

Interview and Select Your VA

Experience Stress-Free Growth

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